Answering Service: A Live Voice Makes the Difference
You can use an answering service after-hours or during the day when staff is busy with customers or on another call.
Another great benefit to using an answering service is that agents can do more than just take phone messages. They also:
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Give out store hours, driving directions and basic product information by referencing your business website
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They can also refer a caller to your website for more information
Consumers want a warm “live” voice answering your phone after hours and when your staff is busy with customers.
When looking for an answering service, contract one that provides these services:
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Phone forwarding as a 24-hour solution. When store staff is busy during the day, the phones roll over to a live person answering at all times. And at night, your phone is picked up too! You don’t have to remember to forward your phones when you close the store at night and un-forward your phones when you open in the morning. You can also use the answering service only after-hours, but will have to remember to forward and un-forward your phones.
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Instant notification of a customer calling. Stores immediately receive an email, text or fax notification of each call.
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“Warm transfer.” This means that during hours and days that you specify, you can have calls forwarded to a mobile phone so you can immediately have a conversation with important callers!
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